Shipping
HAVE A QUESTION ABOUT YOUR ORDER? EMAIL support@pursbag.com WITH YOUR ORDER NUMBER IN THE SUBJECT LINE.
IMPORTANT PROCESSING & SHIPPING INFORMATION
We process and ship your order as quickly as possible. Our customers have an hour window to request an order cancellation or address edit. While we will do our very best to accommodate your request during the hour window timeframe, cancellations and address edits are not guaranteed.
For order processing and fulfillment, please allow 1-2 business days. Processing and fulfillment time frame applies to all orders, including expedited shipping orders. You will receive a shipping confirmation email as soon as tracking information is available.
Please note, for product launches, restocks, US holidays and promotional periods, please allow up to 3-4 business days for order processing due to our high volume.
HOW DO I TRACK MY ORDER?
For online orders an email will be sent with a shipping confirmation and tracking information, still have a question? Email us at support@pursbag.com
WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?
We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days.
I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?
Contact support@pursbag.com immediately. Customers have a one-hour window to request an address edit. We will do our best to accommodate but there are no guarantees. If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. PURS is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.
MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
Please contact support@pursbag.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier. If you purchased shipping insurance through Route you can go through your Route confirmation email and file a claim directly.